Life Natural Shop

Shipping Information

This information governs the delivery times, costs, and methods for products purchased on the website www.lifenaturalshop.it (hereinafter, the “Website”).

1. Scope of application

Shipments concern food and boxes for dogs and cats under the Life brand offered for sale on the Site. The sales contract is concluded between the Customer and Life Pet Care S.r.l. when the order confirmation is sent by email to the address provided at checkout.

Life Pet Care S.r.l. may decline the order if the delivery or payment details are incomplete, incorrect, or misleading, or if the product is unavailable or there is an obvious pricing error. In such cases, the Customer is notified by email and, if they have already paid, is fully refunded.

2. Destinations

Shipments are made throughout the territory of the Italian Republic, including Sicily and Sardinia, as well as to the Republic of San Marino and the Vatican City State.

The localities of Livigno and Campione d’Italia are served under the same terms as those applicable to Italy. Any tax obligations specific to these areas, if required by law, remain the Customer’s responsibility and are communicated before the order is completed if highlighted by the checkout system.

Deliveries to other countries in the European Union and outside the European Union are possible only if explicitly enabled at checkout for the address entered. If the address is not served, the order cannot be completed.

3. Shipping costs

For all deliveries within Italy, San Marino, and Vatican City, shipping is free. No shipping fees are added to the product prices shown at checkout for these destinations.

For international destinations that may be enabled, shipping costs are calculated automatically at checkout based on weight, volume, and destination country, and are shown to the Customer before payment. Unless a different amount is indicated at checkout, no shipping costs are due.

4. Payment and shipment of the goods

Products are prepared and handed over to the courier only after the order payment has been properly recorded and confirmed by Life Pet Care S.r.l. Accepted payment methods are those available at checkout, including Visa, Mastercard, and Visa Electron cards, PayPal, and bank transfer where available.

Shipments are dispatched Monday through Friday, excluding Italian public holidays. Orders confirmed on a public holiday or non-working day are processed on the next business day.

5. Delivery times

The Customer receives a shipping confirmation email with the courier’s details and, where available, the tracking code. Home delivery in Italy takes place within approximately 3-4 business days of the shipping confirmation email, and generally within 2-4 business days of the courier collecting the shipment.

For Sicily, Sardinia, smaller islands, and mountainous or remote areas, delivery may take 1 or 2 additional business days beyond the estimate above.

The timeframes are indicative and do not constitute an essential term. Delays due to force majeure, weather conditions, strikes, carrier checks, or incomplete address details do not constitute a breach by Life Pet Care S.r.l. Any significant changes will be communicated to the Customer by email.

6. Courier, tracking, and delivery

The goods are entrusted to a national express courier. The Customer must provide a complete address, a valid phone number, and a valid email address.

If the recipient is absent, the courier leaves a notice and deposits the parcel at the designated collection point. The parcel must be collected or redelivery arranged within the carrier’s time limits. If it is not collected within that period, the parcel is returned to Life Pet Care S.r.l.; storage, return-to-sender, and any reshipping costs are borne by the Customer, unless the incident is due to an error by the Seller.

Upon delivery, the Customer must check that the packaging is intact. If the parcel is damaged, wet, or tampered with, it must be accepted subject to a specific written reservation on the courier’s delivery document. The issue must be reported to amici@lifepetcare.it within 48 hours of delivery, with photographs of the packaging and contents.

7. Fees, VAT and customs duties

The prices published on the Site are in euros and include Italian VAT where applicable. Products sold and delivered in Italy or another European Union country are not subject to import duties.

For deliveries to countries outside the European Union, products may be subject to customs duties, import VAT, and customs clearance fees in accordance with the regulations of the destination country. These amounts cannot be calculated in advance by Life Pet Care S.r.l. and are entirely the responsibility of the Customer. For information, the Customer should contact the customs office in their country.

8. Shipping unavailability and refund

If, after confirmation, one or more products are temporarily unavailable, Life Pet Care S.r.l. will notify the Customer by email. The Customer may wait for the products to be restocked, accept an equivalent product if offered, or cancel the item or the entire order and receive a refund of any amounts already paid, including any shipping costs if the order is no longer fulfilled.

9. Contacts

For information about an order currently being delivered: amici@lifepetcare.it, telephone +39 0575 411013, on business days. Formal communications: certified email lifepetcaresrl@pec.it or registered mail with return receipt to Via dei Boschi, 46 – 52041 Civitella in Val di Chiana (AR).

10. Data processing and referrals

The Customer’s delivery address and contact details are processed by Life Pet Care S.r.l. as Data Controller to fulfill the order and comply with legal obligations. The full notice is available in the Privacy Policy. For cookies and tracking tools, please refer to the Cookie Policy. The rules on withdrawal, returns, and refunds are set out in the Returns and Refunds Policy.

11. Applicable law and jurisdiction

This notice is governed by Italian law. For disputes with Consumers, the court of the place where the Customer resides or is domiciled shall have jurisdiction, provided it is located in Italy. Consumer Customers may use the European ODR platform at https://ec.europa.eu/consumers/odr.

Last updated: August 26, 2026. Data Controller and Seller: Life Pet Care S.r.l., Via dei Boschi, 46 – 52041 Civitella in Val di Chiana (AR), VAT No. 01967170513. The Data Controller's contact details listed in the privacy notice: giulio.morelli@lifepetcare.it.